Skill Samurai
Skill Samurai Lane Cove & Rouse Hill

Privacy Policy

Last updated: 13 November 2026

This policy explains how we handle personal information. It covers our website skillsamurailc.com.au, our parent portal, our classes and holiday programs, and how we keep in touch with families.

Who we are

Skill Samurai Lane Cove is operated by The Trustee for Kindu Dadi Prosperity Trust (ABN 85 288 614 649). Skill Samurai Rouse Hill is operated by Arconium Rouse Hill Pty Ltd (ABN 97 700 734 425). The two businesses have the same owner, share some systems and staff, and jointly run this website. In this policy, "we", "us" and "our" means whichever of them holds your information.

  • Website enquiries and trial bookings go to the centre you choose, and that centre's business is responsible for them. If you don't choose a centre, both businesses may see your enquiry.
  • Once your child is enrolled, the business that runs their centre is responsible for their information.
  • Website analytics are shared by both businesses.

Both centres are independently owned franchises of Skill Samurai Australia Pty Ltd. Skill Samurai Australia has its own privacy policy for its national website, skillsamurai.com.au.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Because most of the people we teach are children, we take particular care with their information.

  1. What we collect
  2. How we collect it
  3. Why we use it
  4. Learning updates and the parent portal
  5. Use of AI tools
  6. Who we share it with
  7. Payments
  8. Marketing
  9. Photos and videos
  10. Cookies and website analytics
  11. Information stored overseas
  12. How we keep it safe
  13. How long we keep it
  14. Seeing and correcting your information
  15. Children and young people
  16. Questions and complaints
  17. Changes to this policy

1. What we collect

About parents and guardians

  • Name, email address, phone number and, where given, postal address.
  • Which children you have enrolled, and at which centre.
  • Membership and booking details (see section 7 for payments).
  • Messages and enquiries you send us.
  • Your parent portal login: your email address and a password, which is stored scrambled so even we can't read it, and when you sign in.
  • Whether you have chosen to stop receiving our learning update emails.

About students

  • Name, date of birth, centre, class and enrolment dates.
  • Attendance at each class.
  • Learning progress: learning paths, levels, badges, assessments and projects completed, including links to work the student has made (for example, a Scratch project).
  • Learning updates and feedback written by our coaches.
  • Logins we set up for the student on learning platforms used in class (for example, Scratch or Code.org), so they can get into their accounts during lessons.
  • Medical conditions, learning needs or behavioural information that a parent tells us, so we can keep the student safe and teach them well.
  • Internal notes made by our staff about the student's learning and wellbeing.
  • Photos or videos, only with your consent (see section 9).

About website visitors

  • Information you type into a form on our website, such as an enquiry or a free trial request.
  • Basic technical information, such as your IP address, browser type and the pages you visit, collected through our web server logs and cookies (see section 10).

About job applicants and staff

  • Information in applications, Working with Children Check details, and employment records, used only for recruitment and employment.

We only collect sensitive information, such as health information, with your consent and where we need it to look after your child.

You can make a general enquiry without giving your name. To book a trial or enrol a child, we need your contact details.

2. How we collect it

Mostly directly from you: when you enquire, book a trial, enrol, sign up for a membership, talk to our staff, or use the parent portal. Our coaches record attendance, progress and learning updates during and after class.

Sometimes we receive information from Skill Samurai Australia, for example when you enquire through the national website and choose one of our centres.

If you don't give us some information, we may not be able to enrol your child or provide some services.

3. Why we use it

We use personal information to:

  • run classes, holiday camps and other programs, and keep students safe;
  • record attendance and track each student's learning progress;
  • send you learning updates about your child (see section 4);
  • give you access to the parent portal;
  • manage memberships, billing, make-up classes, pauses and cancellations;
  • contact you about your child's classes, timetable changes and centre news;
  • answer your enquiries;
  • send marketing, if you have not opted out (see section 8);
  • meet our legal obligations, including child safety obligations;
  • improve our programs and services.

We don't sell personal information.

4. Learning updates and the parent portal

After class, our coaches write short learning updates about what each student worked on. Parents can see these updates, along with progress, projects and the student's learning platform logins, in the parent portal. Only parents linked to a student can see that student's information.

On days when there is a new update, we email the parent in the evening with that day's updates. Each email has a link to stop these emails. If you stop the emails, the updates still appear in the parent portal.

Updates are shown to parents as coming from "Coach". Staff notes that are not meant for parents are kept separately and are not shown in the portal.

5. Use of AI tools

We use an AI tool, Claude (made by Anthropic), to help our coaches write learning updates. The coach's notes about what a student worked on are sent to the tool to draft the update, and a coach reviews it before it reaches you.

We give the AI tool only what it needs to write the update. We don't enter health information or staff wellbeing notes into it, and we use a setting or plan that stops it from training on our data. The AI provider may store this information outside Australia (see section 11).

We don't use AI or other automated systems to make decisions that significantly affect you or your child, such as decisions about enrolment.

6. Who we share it with

We share personal information only as needed for the purposes above, with:

  • Each other. The Lane Cove and Rouse Hill businesses share some systems and staff. We share information between them when needed, for example if your child moves centres, attends a camp at the other centre, or is taught by a coach who works at both.
  • Skill Samurai Australia Pty Ltd, our franchisor, for running the franchise network, including enquiries and enrolments that come through the national website.
  • Service providers that store or process information for us:
    • Zoho (customer records and enquiries);
    • PunchPass (class bookings, memberships and payments);
    • Formspree (receives enquiries sent through our website form);
    • Google (our email inbox, website analytics, website fonts and maps);
    • Mailgun (sending learning update and portal emails);
    • DigitalOcean (hosting for our website, parent portal and staff system);
    • Turso (database for our parent portal and staff system);
    • Anthropic (Claude, used to draft learning updates, see section 5).
  • Learning platforms used in class, such as Scratch and Code.org, where we create a student account for your child. These platforms have their own privacy policies.
  • Others where the law requires or allows it, for example to protect a child's safety, or when required by a court, police or a government agency.

7. Payments

Bookings and payments are handled by PunchPass and its payment processor. Each centre has its own PunchPass account, so you pay the centre you book with. Card details are entered directly into PunchPass. We don't see or store full card numbers.

The booking calendars on our website are provided by PunchPass. Information you enter into them goes straight to PunchPass and is covered by its privacy policy as well as this one.

8. Marketing

We may send news, offers and program information to parents. You can opt out at any time with the unsubscribe link in the email, or by contacting us. Opting out of marketing doesn't stop emails about your child's classes, billing or learning updates.

9. Photos and videos

We only take photos or videos of your child for our website or social media if you give us permission. We ask when you enrol, and you can change your mind at any time by emailing us. If you withdraw permission, we'll stop using the images in new posts and remove them from our website. We never publish a student's full name with their photo.

10. Cookies and website analytics

Our website uses Google Analytics to understand how visitors use it, such as which pages are popular. Google Analytics sets cookies in your browser and collects information such as your approximate location, device and the pages you visit. You can opt out with Google's opt-out browser add-on, or by blocking cookies in your browser.

Some pages include content from other services that may set their own cookies: the PunchPass booking calendars, and Google Maps on our centre pages. Our website loads fonts from Google, which means your browser shares your IP address with Google.

The parent portal uses a cookie to keep you signed in. It won't work if you block cookies.

11. Information stored overseas

Some of our service providers store information outside Australia, mainly in the United States. This includes Google, Formspree, Mailgun, PunchPass, our AI tool and the learning platforms we use in class. Before using a provider, we check that it protects personal information to a standard similar to the Australian Privacy Principles.

12. How we keep it safe

  • Access to student and family information is limited by role. Coaches see the students in their classes, and parents see only their own children.
  • Passwords for the parent portal are stored scrambled. Student learning platform logins are encrypted when stored.
  • Our website and parent portal use secure (HTTPS) connections.
  • Staff are told to keep information confidential.

No system is perfectly secure. If a data breach is likely to cause serious harm, we will tell the people affected and the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires.

13. How long we keep it

We keep information while your child is enrolled and for 7 years after their last enrolment, for legal and tax purposes. Records about a child's safety, such as incident reports, may be kept longer where the law or child safety guidance requires it. After that, we securely delete the information or remove anything that identifies you.

We keep website enquiries that don't lead to an enrolment for up to 2 years.

14. Seeing and correcting your information

You can ask to see the personal information we hold about you or your child, or ask us to correct it. Much of it is already visible in the parent portal. We will respond within 30 days. If we refuse a request, we will explain why.

15. Children and young people

Parents and guardians make privacy decisions for their children, such as giving consent and asking to see or correct information. If an older student contacts us about their own information, we'll talk with them and, where appropriate, their parent or guardian.

16. Questions and complaints

Contact our Privacy Officer about either centre:

Kiran, Privacy Officer
Email: admin@tiltedaxis.com.au
Phone: 0424 304 759
Post: 104/79-83 Longueville Road, Lane Cove NSW 2066

We will respond within 30 days. If you are not happy with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

17. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated. If we make a significant change, we will let current families know by email.